Thrive Companies Fair Housing Policy: Equal Housing for All
Frequently Asked Questions
Thrive Companies – Community Management FAQ
This page provides answers to the most frequently asked questions from current and future residents of Thrive communities across Central Ohio. Whether you’re a potential resident, new resident, or already part of the neighborhood, we’ve got you covered.
What type of lease terms do you offer?
Our Communities offer flexible lease lengths, including 6, 9, and 12+ month options. Short-term lease availability and pricing may vary by location. Please contact your leasing office for current offerings.
What’s included in my rent?
Your rent includes access to community amenities, in-unit appliances, valet trash service, and some utilities. For details about bundled vs. separate charges like Wi-Fi or water, refer to your lease agreement or ask your leasing office.
How do I schedule a tour?
Visit the property’s webpage and click ‘Schedule a Tour’ or call our leasing team. Choose a convenient time and fill out the short form. A Thrive associate will confirm your appointment and assist with any questions.
What happens on a tour?
A Community Associate will guide you through available floorplans and amenities, explain the lease and utility process, and review next steps to apply.
How long does does a tour take?
A typical tour can last about an hour, as
What happens on a tour?
A Community Associate will guide you through available floorplans and amenities, explain the lease and utility process, and review next steps to apply.
Can I tour multiple Thrive properties in one visit?
Yes. At communities like Jeffrey Park, you can tour multiple buildings, including Legacy, Foundry, Iron Works, and The Sage, in one visit. Cross-portfolio tours are also available across our various communities.
How do I start an application?
Click ‘Apply Now’ on your chosen property’s webpage. New users can create an account to select floorplans, lease terms, and rates. Use your quote ID from the tour to lock in your unit and term. Returning applicants can log in to continue.
What do I need to bring on move-in day?
Bring a valid photo ID and any requested documents. You’ll receive detailed move-in instructions and a checklist in advance.
Are there any move-in fees or deposits?
Yes. A non-refundable application fee and a refundable admin fee are required to apply. At move-in, residents pay a community fee, security deposit, and prorated first month’s rent. Ask about current application specials.
How do I set up my utilities?
Most communities use Nationwide Energy Partners (NEP) for electric and water—no AEP account needed. You’ll receive a welcome message from NEP within 30–45 days. Trash and internet setup vary by location. Visit our Resident Resources page for details.
Do you offer flexible lease transfers between Thrive properties?
Yes. Residents may transfer to another Thrive Companies property after 6 months, subject to management approval. Lease transfers do not require reapplication or early termination fees if within the Thrive Companies portfolio.
What appliances are included in apartments by Thrive Companies?
All apartments include: in-unit washer and dryer, refrigerator, oven, microwave, dishwasher, and individual HVAC controls. Appliance models may vary — ask your leasing team during your tour.
What amenities are included and when are they open?
Amenities vary by community and may include fitness centers, coworking lounges, rooftop decks, pools, and clubhouses. Amenity hours may differ by season and property.
Do I get access to The Athletic Cos. gym with my lease?
Yes. Thrive residents receive exclusive rates to The Athletic Cos. gym through the Thrive Card. Contact your leasing team to learn what’s included at your location.
Are pets allowed?
Yes, Thrive is proudly pet-friendly. A $300 deposit and $50 monthly pet rent per pet apply. Breed and weight restrictions may vary by location. See our Resident Selection Criteria.
How are packages delivered and stored?
Packages are delivered to secure ButterflyMX package rooms. Select communities also offer refrigerated storage for perishables.
How do I pay rent or submit maintenance requests?
Rent payments and maintenance requests are handled via your resident portal. Use your property’s resident portal or app to manage your account.
How do I renew my lease?
You’ll be contacted with renewal options about 90 days before your lease ends. You may also reach out directly to your community team to discuss renewal at any time.
How do I submit a maintenance request?
Log into the Entrata portal to submit requests. For emergency issues like water leaks or lack of heat, call the emergency maintenance line.
What parking options are available?
Parking options vary by property and may include covered garage spaces, uncovered garages, surface lots, and free street parking. Contact your leasing office for pricing and availability.
How does guest parking work?
Guests may park on nearby streets or use metered spots. Some properties allow residents to reserve guest parking via the Parkade App.
What is the Thrive Card?
The Thrive Card gives residents access to exclusive perks at local businesses, including Bada Bean Bada Booze and The Athletic Cos. Visit thrivecard.thrivecos.com to learn more.
Do I get discounts at Bada Bean Bada Booze?
Yes. Residents receive 10% off all purchases at Bada Bean Bada Booze and enjoy seasonal drink specials and resident-only promotions.
What’s included in the resident referral bonus?
Refer a friend and earn $300 per referral—no limit. Your referral must list you on their application and move in by the promotion deadline.
Does Thrive host resident events?
Yes. Thrive hosts events like fitness classes, food trucks, book clubs, and pool parties. Watch your email and resident portal for updates.
Is renters’ insurance required?
Yes. A minimum of $100,000 in liability coverage is required. You can use any provider or enroll through Homebody via the resident portal.
What security features do Thrive buildings offer?
Most communities include ButterflyMX controlled access, security cameras in common areas, onsite management during business hours, and 24/7 emergency maintenance response.
Who do I contact for help before move-in?
Reach out to your leasing office by phone, email, or through the Contact form on your community’s webpage. We’re here to help.
What are the early lease termination policies?
Policies vary by lease and property. Contact your leasing office to discuss termination options and any applicable fees.
Are there noise policies or quiet hours?
Yes. Thrive communities enforce quiet hours in accordance with local ordinances. Contact your property manager for community-specific policies.
What is the guest overnight policy?
Overnight guests are permitted. Extended stays may require management approval depending on your lease terms. Contact the office for specifics.